Privacy Policy

Introduction

We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices you have about your information. By using our website or creating an account, you agree to the terms described here.

Information We Collect

We collect information that helps us provide and improve our services. This may include:

Account details: name, username, and password.
Identity and verification data: copies of identity documents or other information we require to verify your identity when necessary.
Contact information: any contact details you give us for support or communications.
Usage and technical data: IP address, device type, browser, operating system, pages visited, session times, and interaction information.
Communications: records of your communications with our support team and your marketing preferences.
Cookies and tracking data: identifiers stored by your browser or device and data collected through similar technologies.

How We Use Your Information

We use personal data to operate our services securely and to provide a better experience. Typical uses include:

To create and manage your account, verify your identity, and deliver the services you request.
To respond to and manage customer support inquiries and communications.
To maintain and improve our website, analyze usage patterns, and troubleshoot technical issues.
To meet legal, regulatory or compliance obligations, including identity verification and record keeping where required.
To protect against fraud, abuse, and other unlawful activities and to enforce our terms and policies.
To send you service-related messages and, where you have consented, marketing communications.

Lawful Bases for Processing (GDPR)

If you are located in the European Economic Area, we rely on one or more of the following legal bases:

Performance of a contract: processing necessary to provide services you have requested.
Legal obligation: processing required to comply with applicable laws and regulatory requirements.
Legitimate interests: processing for security, fraud prevention, service improvement, and enforcing our terms, where these interests are not overridden by your rights.
Consent: where we rely on consent for marketing or certain cookies and you have given that consent. You may withdraw consent at any time.

Sharing and Disclosure of Your Information

We do not sell your personal data. We may share information with trusted third parties to provide and improve our services, including:

Service providers who assist with hosting, analytics, identity verification, security, and customer support.
Professional advisors such as legal or audit professionals when required for compliance or dispute resolution.
Competent authorities or other third parties when required by law, regulation, or to respond to lawful requests.

We require third parties to protect your personal data and use it only for the purposes we specify.

International Transfers

We may transfer and store personal data in countries outside your own country. When we do so, we take appropriate safeguards to ensure your data is protected, such as contractual safeguards consistent with applicable data protection laws.

Cookies and Tracking Technologies

We and our service providers use cookies and similar technologies to operate the website, remember your preferences, analyze site usage, and support marketing. You can control cookie settings through your browser or device and through any consent controls we provide on the site. If you refuse certain cookies, some features may not work as intended.

Your Rights

Depending on where you live and the applicable law, you may have the following rights regarding your personal data:

Right to access the personal data we hold about you.
Right to correct inaccurate or incomplete data.
Right to request deletion of your personal data where we do not have a legal reason to retain it.
Right to restrict or object to certain processing, including direct marketing and processing based on legitimate interests.
Right to data portability for personal data you provided to us in a structured, commonly used, machine-readable format.
Right to withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We will respond in accordance with applicable law and may need to verify your identity before acting on a request.

Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These measures include access controls, secure systems and procedures, regular staff training, and other safeguards designed to protect data confidentiality and integrity. While we strive to protect your information, no system can be guaranteed completely secure.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the reason it was collected.

Children's Privacy

Our services are not directed at children. We do not knowingly collect personal data from children or allow children to create accounts. If we learn that we have collected personal data from a child without appropriate consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice on the website or by other appropriate means.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us.